Last updated: 29 August 2026
At CALANMOR, we respect the privacy of our customers, users and anyone who contacts us, and we are committed to protecting their personal data.
This Privacy Policy explains what personal data we may process, the purposes for which we use it, the legal basis for the processing, how long we retain it, to whom it may be disclosed, and the rights of data subjects.
Personal data will be processed in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and any other applicable legislation.
1. DATA CONTROLLER
The controller responsible for processing personal data is:
Company name: CALANMOR MÁLAGA SL
Trading name: CALANMOR
Tax Identification Number (NIF): B22864631
Registered office: Calle Cervantes, 3, 29016 Málaga, Spain
Business premises: Calle Fernando Camino, 4, 29016 Málaga, Spain
Telephone: +34 952 48 84 38
Reservations via WhatsApp: +34 646 01 66 83
Email: [email protected]
Website: calanmor.com
Hereinafter, “CALANMOR”.
2. PERSONAL DATA WE MAY PROCESS
Depending on how a user, customer or other interested person interacts with CALANMOR, we may process identification and contact details such as name and surname, telephone number and email address; reservation details such as date, time, number of guests and comments; information provided for the organisation of groups, celebrations, meetings or private events; information voluntarily included in enquiries and communications; data submitted through Facebook or Instagram forms; information required for invoicing and compliance with administrative obligations; and, where applicable, technical data relating to access to and use of our website.
We may also process the content of communications between the data subject and CALANMOR by telephone, email, WhatsApp, website forms, Facebook, Instagram or other channels used by CALANMOR.
CALANMOR applies the principle of data minimisation and will only process personal data that is adequate, relevant and necessary for the relevant purpose.
3. SOURCE OF PERSONAL DATA
As a general rule, personal data processed by CALANMOR is provided directly by the data subject.
Data may be received through our website, telephone, email, WhatsApp, reservation forms, Facebook or Instagram forms, social media messages, or communications relating to reservations, groups, events and celebrations.
Where a person provides CALANMOR with personal data relating to third parties, for example when making a reservation on behalf of others, that person must ensure that they are entitled to provide such data and, where applicable, that the affected persons have been duly informed.
4. PURPOSES OF PROCESSING
CALANMOR may process personal data for the following purposes:
- managing reservation requests;
- checking availability;
- confirming, modifying or cancelling reservations;
- responding to enquiries;
- providing information requested by the data subject;
- managing groups, celebrations, lunches, dinners, meetings and private events;
- preparing proposals relating to such events;
- contacting the person responsible for a request;
- managing communications received via WhatsApp, email, telephone or social media;
- managing enquiries and requests received through CALANMOR advertising campaigns and forms on Facebook and Instagram;
- managing payments, invoicing and administrative obligations where applicable;
- handling complaints or incidents;
- complying with legal obligations; and
- where there is a valid legal basis, sending commercial communications relating to CALANMOR.
Personal data will not be used for purposes incompatible with those for which it was collected.
5. RESERVATIONS, GROUPS AND EVENTS
When a person requests a reservation or contacts CALANMOR to organise a lunch, dinner, celebration, meeting, private event or similar activity, we may use their personal data to check availability, manage the request, agree dates and times, determine the number of guests, coordinate services, prepare proposals or quotations, manage deposits or payments where applicable, and maintain the communications necessary to organise and provide the requested service.
The legal basis for this processing is the implementation of pre-contractual measures requested by the data subject and, where a service is contracted, the performance of a contract, pursuant to Article 6(1)(b) GDPR.
6. ALLERGIES, INTOLERANCES AND DIETARY REQUIREMENTS
Customers may voluntarily provide CALANMOR with information concerning allergies, food intolerances or other dietary requirements relevant to the provision of the service.
Where such information may constitute health data, CALANMOR will process only the information strictly necessary to properly handle the customer’s request.
Where required by applicable law, such information will be processed on the basis of the data subject’s explicit consent, pursuant to Article 9(2)(a) GDPR.
This information will not be used for incompatible purposes and will be retained only for as long as necessary to manage the relevant reservation or service, unless a legal obligation requires longer retention.
7. FACEBOOK AND INSTAGRAM
When a user completes a CALANMOR form made available through Facebook or Instagram, CALANMOR may receive the personal data that the user chooses to provide through that form, such as their name, telephone number, email address and any other information relating to their request.
The data received will be used for the purpose specified in the relevant form, for example to contact the data subject, manage a reservation request, provide information about groups or events, respond to an enquiry, or handle a request initiated by the data subject.
Completing a form intended to request information or make a reservation does not in itself constitute consent to receive advertising or commercial communications unrelated to that request.
Facebook and Instagram are services provided by companies within the Meta group, which may carry out their own processing of personal data in accordance with their respective privacy policies, terms of use and applicable legal bases.
8. WHATSAPP
CALANMOR offers WhatsApp as one of its contact and reservation management channels.
When a user chooses to contact us through WhatsApp, we will use the personal data and content of the conversation to handle the purpose for which contact was initiated, for example to manage, amend or cancel a reservation, answer an enquiry, organise a group or event, or resolve an incident.
WhatsApp and the companies responsible for operating the platform may also process personal data in accordance with their own privacy policies and applicable terms.
Contacting CALANMOR through WhatsApp does not in itself constitute consent to receive advertising or commercial communications via WhatsApp.
9. LEGAL BASIS FOR PROCESSING
The legal basis depends on the specific purpose of the processing.
Where a data subject requests a reservation, quotation, event, service or information relating to a potential contract, the legal basis will be the implementation of pre-contractual measures requested by the data subject and, where applicable, the subsequent performance of a contractual relationship.
Where CALANMOR is required to process personal data in order to comply with tax, accounting, administrative or other legal requirements, the legal basis will be compliance with a legal obligation, pursuant to Article 6(1)(c) GDPR.
For certain customer service, request management, security or legal defence activities, CALANMOR’s legitimate interests may constitute the legal basis, provided that such interests are not overridden by the rights and freedoms of the data subject.
Where processing requires consent, personal data will be processed on the basis of the data subject’s consent, which may be withdrawn at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.
10. COMMERCIAL COMMUNICATIONS
CALANMOR may send information concerning events, promotions, offers, news and services where there is a lawful basis for doing so.
Where prior consent is legally required, such communications will only be sent after the relevant consent has been obtained.
Where there is a prior contractual relationship, CALANMOR may send commercial communications concerning its own products or services that are similar to those previously contracted, provided that the requirements of applicable law are met.
In all cases, the data subject may request at any time to stop receiving commercial communications by using the unsubscribe mechanism included in the relevant communication or by contacting:
Requests to opt out will be free of charge.
11. MANDATORY DATA
Fields marked as mandatory in CALANMOR forms are necessary in order to properly handle the data subject’s request.
If the user does not provide the required information, CALANMOR may be unable to manage a reservation, contact the data subject, prepare a proposal, organise an event or provide the requested service.
Information requested in non-mandatory fields may be provided voluntarily.
12. DATA RETENTION
Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected.
Reservation data will be retained for the time necessary to manage the reservation and, thereafter, for the periods required to deal with any potential legal liabilities.
Enquiries and communications will be retained for the time necessary to respond to and manage the relevant request.
Data relating to groups, events or celebrations may be retained while the service is being prepared and provided and, thereafter, during the applicable statutory limitation periods.
Tax, accounting and invoicing data will be retained for the periods required by applicable legislation.
Data processed for commercial communications will be retained until the data subject withdraws consent, unsubscribes or exercises the right to object, unless there is another valid legal basis for its retention.
Data relating to allergies, intolerances or dietary requirements will be retained only for the period strictly necessary to manage the relevant reservation or service, unless otherwise required by law.
Once the applicable retention periods have expired, personal data may remain duly blocked during the statutory limitation periods for potential liabilities and will subsequently be deleted.
13. RECIPIENTS AND SERVICE PROVIDERS
CALANMOR does not sell its customers’ personal data or disclose it to third parties for those third parties’ own commercial purposes.
However, certain service providers may have access to personal data where necessary to provide services to CALANMOR, including website hosting and maintenance providers, email providers, IT service providers, communication tools, reservation systems, social media platforms, messaging services, payment or invoicing providers where applicable, and tax, accounting, employment or legal advisers.
Where such providers act as data processors, CALANMOR will take the necessary measures to ensure that access to and processing of personal data is carried out in accordance with applicable data protection law.
Personal data may also be disclosed to the Spanish Tax Agency, public authorities, law enforcement agencies, courts, tribunals or other competent authorities where required by law or pursuant to a valid legal request.
14. INTERNATIONAL DATA TRANSFERS
Some technology providers, communication services, social networks or platforms used by CALANMOR may process data from countries located outside the European Economic Area.
Where an international transfer of personal data takes place, it will be based on one of the mechanisms permitted under European data protection law, such as an adequacy decision issued by the European Commission, Standard Contractual Clauses or other legally recognised safeguards.
Users should also be aware that where they voluntarily use platforms such as WhatsApp, Facebook or Instagram, those platforms may carry out international data transfers in accordance with their own privacy policies and data protection mechanisms.
15. RIGHTS OF DATA SUBJECTS
Where applicable, data subjects may exercise their rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw any consent previously granted.
To exercise these rights, please contact:
CALANMOR MÁLAGA SL
Email: [email protected]
Requests may also be sent in writing to:
CALANMOR MÁLAGA SL
Calle Cervantes, 3
29016 Málaga
Spain
The request should specify the right being exercised and include the information necessary to properly identify the applicant.
Where there are reasonable doubts concerning the identity of the person making the request, CALANMOR may request only the additional information strictly necessary to verify their identity.
The exercise of these rights is free of charge, except in the exceptional circumstances provided for by applicable law.
16. RIGHT TO LODGE A COMPLAINT
If a data subject considers that CALANMOR is not processing their personal data in accordance with applicable data protection law, they may lodge a complaint with the competent supervisory authority.
In Spain, the competent supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).
The right to lodge a complaint with the AEPD is without prejudice to any other administrative or judicial remedy available to the data subject.
17. SECURITY AND CONFIDENTIALITY
CALANMOR will implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, destruction, disclosure or unlawful processing.
Persons who have access to personal data will be subject to appropriate confidentiality obligations.
Security measures will be reviewed and adapted taking into account the nature of the information processed, the risks involved and technological developments.
18. WEBSITE AND COOKIES
The CALANMOR website may process certain technical data necessary for its operation, security and the management of communications made through the website.
Where the website uses cookies or similar technologies that require the user’s consent, such technologies will not be used until the relevant consent has been obtained.
Specific information concerning the cookies used, their purposes and the options available to accept, reject or configure them will be provided in the relevant Cookie Policy.
19. THIRD-PARTY LINKS AND SERVICES
CALANMOR’s website, social media profiles or communications may contain links to websites, applications or services operated by third parties.
CALANMOR is not responsible for independent data processing carried out by such third parties.
Where a user accesses an external service, they should review the privacy policies and terms applicable to that service.
20. MINORS
CALANMOR’s digital channels are not specifically intended to collect personal data from minors.
Where it is necessary to process a minor’s personal data and authorisation from a parent, guardian or legal representative is legally required, such authorisation must be obtained in accordance with applicable law.
21. CHANGES TO THIS PRIVACY POLICY
CALANMOR may amend this Privacy Policy when necessary to reflect legal, technical or organisational changes or changes to the services it provides.
The current version will remain available on this page and will be identified by the date of its latest update.
Where changes materially affect the processing of personal data, CALANMOR will take reasonable measures to inform affected data subjects where appropriate.
22. CONTACT
For any enquiry relating to this Privacy Policy, the processing of personal data or the exercise of data protection rights, please contact:
CALANMOR MÁLAGA SL
Tax Identification Number (NIF): B22864631
Registered office: Calle Cervantes, 3, 29016 Málaga, Spain
CALANMOR premises: Calle Fernando Camino, 4, 29016 Málaga, Spain
Telephone: +34 952 48 84 38
Reservations via WhatsApp: +34 646 01 66 83
Email: [email protected]
Website: calanmor.com